Refunds and exchange policy and pricing information:
Should an event be cancelled due to covid restrictions, a refund or credit for another date will be given.
If you cancel your ticket within 7 days of the workshop no refund is available. You will still have access to all the workshop recordings, Q & A calls and facebook groups.
If you do not show up to your event on the day, you will not be able to transfer your ticket to another date nor will we be able to post the materials to you. You will still have access to all the workshop recordings, Q & A calls and facebook groups.
Refunds more than 7 days out from the workshop will be issued on request. They will incur a $20 admin fee. Contact firstname.lastname@example.org to choose this option.
Ticket transfers to a different workshop date can be made up to 3 days before your event and will incur an admin cost of $20 per ticket. Book your new date at www.urbankulture.com.au using the code DATECHANGE which will make the new ticket price $20.
Ticket transfers to a different time slot on the same day can be made at anytime depending on availability. They will incur a $10 admin fee per ticket. Book your new ticket at www.urbankulture.com.au and use the code TIMECHANGE to get the price to $10.
Ticket transfers to a different venue on the same day are available at anytime depending on availability. They will incur a $10 admin fee per ticket. Book your new ticket at www.urbankulture.com.au and use the code VENUECHANGE to get the price to $10.
Now I know some of this may seem pretty harsh and I am not a fan of draconian refund policies yet I need to bring awareness to the fact that these workshops are super expensive to put on so if you cancel at short notice or don’t show up then it’s me that has to pay for it. The average costs involved per person for my workshop is $75 but can be as high as $86 (depending on how many tickets get sold). Considering the price of the ticket is only $99 that does not leave me with much wiggle room.
This is not just a passion for me, this is also my full time job. I need to put these policies in place to ensure that I can afford to continue running them and make sure all my bills get paid too. We are not a large company, I do all the admin, website work, tickets sales, event co-ordination myself and I also deliver the presentation of all the workshops, with the help of local facilitators at each location for the hands on part.
It is my dream to teach as many people the art of mushroom cultivation as possible and to bring as much value as possible to my workshops. To be able to do that I need to set these boundaries around refunds, no shows and ticket changes.
If you have any queries around my policies please feel free to reach out at email@example.com